SCENESMITH TRUST CENTER
Privacy policy
This policy explains how SceneSmith handles information from prospective customers, account holders, connected services, and product use.
Effective August 22, 2026Information we collect
We collect lead details such as name, work email, website, business type, goals, referral information, and campaign attribution. Account use may include workspace membership, public website research, prompts, uploaded media, generated outputs, approvals, delivery records, support messages, and product usage events.
Payment details are collected by Stripe. SceneSmith receives payment and billing status, identifiers, and limited transaction details, but does not receive complete card numbers.
How we use information
We use information to respond to demo requests, qualify and deliver the founding sprint, operate and secure workspaces, create requested marketing work, process payment, provide support, prevent abuse, improve reliability, and meet legal obligations.
We do not sell personal information or use customer work to promise outcomes to another customer.
AI and service providers
Customer instructions, public website content, and selected media may be sent to model, search, crawl, image, video, storage, and infrastructure providers when needed to deliver a requested feature. Launch providers may include Supabase, Cloudflare R2, Netlify, Stripe, model providers, and social platforms selected by the customer.
Connected social providers receive only the content and authorization needed for an approved delivery. Provider terms and availability also apply.
Retention and deletion
Unqualified lead records may be retained for up to 12 months. Workspace content is retained while the service is active and may be retained for up to 30 days after a verified deletion request while operational deletion completes. Backups may roll off on a separate schedule.
Billing, fraud, dispute, security, and accounting records may be retained as required by law. A deletion request does not require SceneSmith to erase records it must legally preserve.
Your choices and rights
You may ask to access, correct, export, or delete personal information by contacting support. SceneSmith will verify identity before changing account, billing, or workspace data. Rights vary by location and applicable law.
You can disconnect social accounts to stop future authorized delivery. Previously published third-party posts may need to be removed on the social platform itself.
Questions or requests
Contact support@scenesmith.design. We verify identity before account, billing, or deletion changes.