SCENESMITH TRUST CENTER
Refund and cancellation policy
The founding sprint reserves founder and provider capacity. This policy explains the launch-week refund boundary.
Effective August 22, 2026Before work begins
You may request cancellation and a full refund before SceneSmith begins research, generation, or other agreed production work.
After work begins
After research, generation, rendering, or provider costs begin, the sprint is generally non-refundable. SceneSmith may offer a revised scope, credit, or partial refund for undelivered work when appropriate.
If SceneSmith cannot deliver
If SceneSmith cannot deliver the agreed scope for reasons within its control, we will first offer a reasonable correction or revised delivery plan. If that is not workable, we will refund the undelivered portion.
Customer delays and platform decisions
Missing inputs, delayed approvals, unavailable account access, platform rejection, or unsupported claims may delay or narrow delivery and do not automatically create a refund right.
How to request
Email support from the purchasing address with the workspace name, purchase date, and reason for the request. We will confirm receipt within one business day. Statutory refund and cancellation rights remain unaffected.
Questions or requests
Contact support@scenesmith.design. We verify identity before account, billing, or deletion changes.