Include
- Your workspace name
- The run, artifact, or delivery ID when available
- What you expected and what happened
SUPPORT
Founder-led help for your SceneSmith workspace.
Email us for account, billing, refund, data, failed-run, or delivery help. We normally respond within one business day.
Email support@scenesmith.designDo not include
- Passwords or API keys
- Complete payment card details
- Social access tokens
- Confidential customer data not needed for support
Billing and refunds
Write from the purchasing email and include the purchase date. Review the refund and cancellation policy before sending the request.
Data requests
Ask for access, correction, export, or deletion from the account email. We will verify identity and explain any records we must retain.